Important Notice
Important Update - Israel Effective 9th July 2025
DFAT has changed its travel advisory from ‘Do Not Travel’ to ‘Reconsider your need to travel’ for Israel and the Occupied Palestinian Territories, effective on 9th July 2025.
Please refer to www.smartraveller.gov.au for further information.
Please refer to our Travel Alert Update on 9th October 2024 below and note that our embargo on all new travel insurance coverage to Israel remains in force until further notice. All other information in that earlier update remains relevant to the situation in Israel, including for customers due to travel or who are already in Israel.
As a result, no new travel insurance cover for travel to Israel can be purchased and Israel cannot be added as a destination to existing policies until further notice.
Limits, conditions and exclusions apply under your travel insurance policy. Please refer to the Product Disclosure Statement and your Certificate of Insurance for full details.
Important Update - Middle East Conflict Effective 13th June 2025
On 13th June 2025 tensions escalated following Israeli strikes on Iranian nuclear and military targets.
Please refer to www.smartraveller.gov.au for further information including all destinations and regions in the Middle East with the advice level of 'Do Not Travel'. As a result, no new travel insurance cover can be purchased or cannot be added as a destination to existing policies until further notice.
Limits, conditions and exclusions apply under your travel insurance policy. Please refer to the Product Disclosure Statement and your Certificate of Insurance for full details.
Please refer to our Travel Alert Update on 9th October 2024 below and note that our embargo on all new travel insurance coverage to Israel remains in force until further notice. All other information in that earlier update remains relevant to the situation in Israel, including for customers due to travel or who are already in Israel.
As a result, no new travel insurance cover for travel to Israel can be purchased and Israel cannot be added as a destination to existing policies until further notice.
Important Update – Israel Effective 1.30pm, 1st November 2024
DFAT has changed its travel advisory from ‘Do Not Travel’ to ‘Reconsider your need to travel’ for Israel and the Occupied Palestinian Territories, effective 1.30pm on 1st November 2024.
Please refer to www.smartraveller.gov.au for further information.
Please refer to our Travel Alert Update on 9th October 2024 below and note that our embargo on all new travel insurance coverage to Israel remains in force until further notice. All other information in that earlier update remains relevant to the situation in Israel, including for customers due to travel or who are already in Israel.
As a result, no new travel insurance cover for travel to Israel can be purchased and Israel cannot be added as a destination to existing policies until further notice.
Limits, conditions and exclusions apply under your travel insurance policy. Please refer to the Product Disclosure Statement and your Certificate of Insurance for full details.
Important Update – Israel Effective 7.30pm, 14th October 2024
DFAT has upgraded its travel advisory to ‘Do Not Travel’ for Middle East Conflict, due to the volatile security situation, armed conflict, civil unrest and terrorism risk, effective 7.30pm on 14th October 2024.
Please refer to www.smartraveller.gov.au for further information.
Travel policy coverage to Israel
Travel to a destination where there is an Australian Government ‘Do Not Travel’ advisory in place is generally not covered by our travel insurance policies. Refer to your policy documentation to review the specific terms and exclusions they contain.
Customers due to travel to Israel
Travel to a destination where there is an Australian Government ‘Do Not Travel’ advisory in place is generally not covered by our travel insurance policies. Refer to your policy documentation to review the specific terms and exclusions they contain.
If your trip is affected and you wish to make a claim for our consideration, you can do so.
Customers already in Israel
We advise you to contact our 24-hour Emergency Assistance Team for any queries or assistance in departing Israel as soon as possible, given the change in the travel advisory to Do Not Travel. Refer to your policy document for contact details.
If you are an Australian citizen or permanent resident in Israel or the Occupied Palestinian Territories, the Department of Foreign Affairs and Trade (DFAT) encourages travellers to register with its crisis registration portal. See the 'Safety' section if their website, for details on how to register on smartraveller.gov.au
Australians needing emergency consular assistance should contact the Australian Government's 24-hour Consular Emergency Centre on 1300 555 135 (within Australia) or +61 2 6261 3305 (from overseas).
Limits, conditions and exclusions apply under your travel insurance policy. Please refer to the Product Disclosure Statement and your Certificate of Insurance for full details.
Important Update – Israel Effective 9th October 2024
Effective from 09 October 2024, we have applied an embargo on the sales of all new travel insurance coverage to Israel, due to the deteriorating security and escalation of the conflict in the region.
Whilst the Australian Government’s travel advice is to reconsider your need to travel to Israel, we have assessed this against our insurance risk appetite and whether our travel insurance would provide adequate coverage under the circumstances, noting the specific terms and exclusions relevant to the current conflict. We have made the decision to cease offering cover.
As a result, no new travel insurance cover for travel to Israel can be purchased and Israel cannot be added as a destination to existing policies until further notice from 09 October 2024.
Travel policy coverage to Israel
Acts of war as well as a traveller’s choice to travel to a destination where there is an Australian Government ‘Do Not Travel’ advisory in place are generally not covered by our travel insurance policies. Refer to your policy documentation to review the specific terms and exclusions they contain.
Customers due to travel to Israel
If you have a travel insurance policy and are traveling to Israel in the near future, you will continue to be covered to the extent of the terms of your policy, unless the Australian Government changes its Smart Traveller advice for Israel to ‘Do Not Travel’, in which case further policy coverage limitations and exclusions would apply.
If your trip is affected and you wish to make a claim for our consideration, you can do so.
Customers already in Israel
If you are already in Israel you will continue to be covered to the extent of the terms of your policy but in the event of a change in travel advice to ‘Do Not Travel’ we advise you to contact our 24 hour Emergency Assistance Team for any queries and assistance in departing Israel as soon as possible – refer to your policy document for contact details.
Limits, conditions and exclusions apply under your policy. Please refer to the Product Disclosure Statement and your Certificate of Insurance for full details.
Important Update
On 7 October 2023, Israel declared a state of war in response to a reported attack by Hamas. Thousands have been killed or injured, and hostages have been taken. At the date of publication of this advice, the military conflict remains ongoing.
DFAT advice as at 09/10/2023:
- On 08/10/2023, DFAT has listed travel advice as ‘Do not travel to Gaza’ due to the dangerous and uncertain security situation.
- As at 08/10/2023, DFAT advise to exercise a high degree of caution in Middle East Conflict overall due to civil unrest and the threat of terrorist attack, rocket fire and military confrontation.
DFAT updated advice as at 21/10/2023:
- DFAT advise do not travel to the West Bank (excluding East Jerusalem) due to the volatile security situation.
The situation is highly challenging and rapidly changing. We understand that you may have questions and concerns about your travel insurance coverage whether you are currently in Israel or planning to travel.
Travel Insurance Coverage
Acts of war and your choice to travel to a destination where there are Do Not Travel warnings in place are generally not covered by many of our travel insurance policies. We recommend that you refer to your policy documentation to review the specific terms and conditions that apply.
Customers Currently in Israel: If you are currently in Israel and require emergency assistance, please contact our emergency assistance team on +61 2 8055 1683.
Customers that are Due to Travel: The DFAT advice for the region is to reconsider your need to travel to Israel and the Occupied Palestinian Territories overall due to the volatile security situation, including the threat of terrorism, armed conflict and civil unrest. Furthermore, there is a ‘Do Not Travel’ warning for Gaza and border areas, and the West Bank (excluding East Jerusalem) due to ongoing armed conflict.
If you have booked travel but have not yet departed, we recommend you contact your travel agent or travel provider in the first instance about the best way to alter your trip as some travel providers may provide penalty-free options to amend your travel arrangements or refunds or credits may be available to cancel your trip.
If your trip is affected and you wish to submit a claim for consideration you can do so via:
Web: world2cover.com.au/how-to-claim
Phone:02 9225 7599
Email: [email protected]
Limits, conditions and exclusions apply under your policy. Please refer to the Product Disclosure Statement and your Certificate of Insurance (received when you purchased your travel insurance) for full details.
