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Travel insurance information for Philippines Taal volcano

It has been reported through the volcanic advisory and a number of news websites, that the Taal volcano in the Philippines has erupted, spewing out ash. Flight operations at the Ninoy Aquino International Airport have been suspended with all flights in an out of the airport affected. Please contact your airline and follow their advice.

All claims relating to the Taal volcano will be assessed based on your circumstances and in accordance with the Product Disclosure Statement (PDS) applicable to your policy level.

If your policy was purchased before 12am (AEST) on 13th January 2020 –

If you have commenced your trip and your transport has been delayed/cancelled there may be coverage for reasonable additional expenses for travel, accommodation or meals. All policy limits, conditions and exclusions will apply to any claim lodged.

If you have not commenced your trip and your transport has been cancelled, delayed or rescheduled you may have coverage for cancellation or the rearrangement of your trip (if this is less than the cancellation cost). You will need to contact your travel agent or transport provider to obtain any applicable refund, credit or confirmation of cancellation fees applicable. Your travel provider may offer free options to rearrange your travel.

If you purchased your policy after 12am (AEST) on 13th January 2020 –

Our policy does not provide cover for any event you were aware of before your policy cover commenced. If you purchased your policy after 13th January 2020, we would expect this was done with knowledge of the current volcanic event and therefore there would be no coverage for any claim which was a result of this event.

We will continue to monitor the situation and advise accordingly.