Important Notice
Mount Lewotobi Laki-Laki volcanic eruption event – flight disruptions to and from Bali, effective 2pm (AEDT) on 18th June 2025
This travel alert is no longer active and will not impact coverage for a new policy purchase.
As a result of the volcanic eruption on Mount Lewotobi Laki-Laki in June 2025, the spread of volcanic ash is impacting flight paths with many flights to and from Bali cancelled due to safety concerns. Please check with your airline if your travel plans have been affected due to this volcanic activity.
As a result of the volcanic eruption on Mount Lewotobi Laki-Laki in June 2025, the spread of volcanic ash is impacting flight paths with many flights to and from Bali cancelled due to safety concerns. Please check with your airline if your travel plans have been affected due to this volcanic activity.
If you have a travel insurance policy with us and have been impacted by this event, please contact our claims team. The contact details are located on the website under 'How to Claim' You have the option to contact the claims team by phone or lodge a claim using the online portal.
Please note that you will only be covered for this event if you have purchased a policy before 2pm (AEDT) on 18th June 2025.
If you have purchased a policy after the above time and are intending to travel while this event continues to disrupt travel to and from Bali, you will not be covered for anything related to this volcanic event, in accordance with the terms of your travel insurance policy.
We will continue to monitor the situation and may update this travel advice.
