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It has been reported through the media that as a result of Typhoon Jebi, Kansai Airport has been closed. Kansai airport, a major transport hub serving Osaka, Kobe and Kyoto, was cut off when an ocean tanker hit and damaged its bridge to the mainland.

All claims relating to Typhoon Jebi will be assessed based on your circumstances and in accordance with the Product Disclosure Statement (PDS) applicable to your policy level.

If your policy was purchased before 4pm (AEST) on 5 September 2018 –

  • If you have commenced your trip and your transport has been delayed/cancelled there may be coverage for reasonable additional expenses for travel, accommodation or meals. All policy limits, conditions and exclusions will apply to any claim lodged.

  • If you have not commenced your trip and your transport has been cancelled, delayed or rescheduled you may have coverage for cancellation or the rearrangement of your trip (if this is less than the cancellation cost). You will need to contact your travel agent or transport provider to obtain any applicable refund, credit or confirmation of cancellation fees applicable. Your travel provider may offer free options to rearrange your travel.

If you purchased your policy after 4pm (AEST) on 5 September 2018 –

Our policy does not provide cover for any event you were aware of before your policy cover commenced. If you purchased your policy after 5 September 2018 we would expect this was done with knowledge of the current event and therefore there would be no coverage for any claim which was a result of this event.

We will continue to monitor the situation and advise accordingly.