Mon-Fri 8am-8pm, Sat & Sun 9am-6pm

It has been widely reported through the NZ volcanic alerts website and several news websites of the devastating volcanic eruption on White Island. Unfortunately, a number of people have been killed and there are multiple people injured and missing, including Australians. All claims relating to the White Island incident will be assessed based on your circumstances and in accordance with the Product Disclosure Statement (PDS) applicable to your policy level. If you are directly affected and need emergency assistance, please contact our emergency assistance team on +61 2 8055 1683 If you would like to discuss circumstances relevant to a potential claim, please contact our claims team on +61 2 9225 7599

If you are concerned about a friend or family member and you are unable to get in touch with them via phone or social media, please visit for all support information.

Our thoughts are with all affected members of the public.