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The Hawaiian Volcano Observatory has issued a code red for Big Island’s Kilauea volcano. A red alert means a volcanic eruption is under way that could spew ash along aircraft routes. As reported through various news outlets the volcano has been erupting for some time with locals requiring to evacuate their homes with 37 homes destroyed.

The volcano activity summary can be described as – Eruption of ash from the Overlook vent within Halemaumau crater at Kilauea Volcano's summit has generally increased in intensity. Ash has been rising nearly continuously from the vent and drifting downwind to the southwest. At any time, activity may become more explosive, increasing the intensity of ash production and producing ballistic projectiles near the vent.

Please check with your airline if your flight plans have been affected due to the volcano activity.

All claims relating to the Kilauea volcano will be assessed based on your circumstances and in accordance with the Product Disclosure Statement (PDS) applicable to your policy level.

If your policy was purchased before 7am (AEST) on 8th May 2018 – - If you have commenced your trip and your transport has been delayed/cancelled there may be coverage for reasonable additional expenses for travel, accommodation or meals. All policy limits, conditions and exclusions will apply to any claim lodged. - If you have not commenced your trip and your transport has been cancelled, delayed or rescheduled you may have coverage for cancellation or the rearrangement of your trip (if this is less than the cancellation cost). You will need to contact your travel agent or transport provider to obtain any applicable refund, credit or confirmation of cancellation fees applicable. Your travel provider may offer free options to rearrange your travel.

If you purchased your policy after 7am (AEST) on 8th May 2018 – Our policy does not provide cover for any event you were aware of before your policy cover commenced. If you purchased your policy after or on 8th May 2018 we would expect this was done with knowledge of the current volcanic event and therefore there would be no coverage for any claim which was a result of this event.

We will continue to monitor the situation and advise accordingly.